FAQ

Although you don’t need an account to make a purchase, you will need to create one if you wish to use a promotional code or track your order.

Firstly, check that you have previously created a customer account – not just signed up to our newsletter!

If you’re seeing the ‘invalid login or password’ message, make sure your email and password are correct.

If you still can’t sign in, you can request for a password reminder to be sent – just follow the prompts on the page and enter your account email.

If you’re still having trouble, contact our Customer Care team at customersupport@shamrafs.com with screenshots of your issue, and we can sort out your problems ASAP!

All of our stock is limited and we do not restock products once they have sold out. We may receive some items back via returns, which will then be made available online – so keep an eye out!

To enter a discount or credit note code, copy and paste the code into ‘COUPON/VOUCHER CODE’ box during checkout and hit ‘APPLY’. Provided that your order complies with the terms of the offer, the discount will then be taken off your order total.

There are a number of reasons why your code might not be working. Check that:
o You’re logged into your customer account.
o The items in your cart meet the requirements for the promotion (i.e. they are full priced items; they total more than Rs1000).
o The code has not expired.
If you’re still having trouble, contact our Customer Care team at customersupport@shamrafs.com and we can sort your problems ASAP.

Only one of our discount codes can be used per transaction. However, if you have a credit note from a previous order, this can be used in conjunction with a promotional code.

Unfortunately we cannot enter codes manually after an order has been placed. You’ll have to save it for your next order!

As our orders are dispatched quickly, we are unable to cancel or change the details in your order once it has been placed.

Please allow 24 hours for shipping confirmation emails to come through, or until the next business day if ordering over a weekend.
Sometimes our emails can wind up in junk or spam folders. Try checking their first and adding us as a contact to avoid this!
You can also check that your order has gone through by logging in and viewing the ‘My Account’ section.

Estimated time of delivery for metro areas is 4-7 business days; if you need further information, please contact Shamrafs Customer Care at customersupport@shamrafs.com

Once your order has been dispatched, you will receive a confirmation email containing a link that you can use to track the progress of your delivery. We will also send you email updates along the way, so you know exactly when to expect it.

If you believe your item is faulty, please contact Shamrafs Customer Care at customersupport@shamrafs.com prior to sending it back.
We cannot accept liability for an item until it is returned and has been confirmed as faulty by our garment technicians.

o Manufacturing faults.
o Goods that have been wrongly described.
o Goods that are different to the goods that you ordered.
o Goods that do not do what they are supposed to do.
o Goods that have defects that were not obvious or that we did not bring to your attention.