Frequently asked questions
I’m trying to sign into my account – help!
Although you don’t need an account to make a purchase, you will need to create one if you wish to use a promotional code or track your order.
Firstly, check that you have previously created a customer account – not just signed up to our newsletter!
If you’re seeing the ‘invalid login or password’ message, make sure your email and password are correct.
If you still can’t sign in, you can request for a password reminder to be sent – just follow the prompts on the page and enter your account email.
If you’re still having trouble, contact our Customer Care team at firstname.lastname@example.org with screenshots of your issue, and we can sort out your problems ASAP!
An item I want to buy is sold out – will you be restocking it?
All of our stock is limited and we do not restock products once they have sold out. We may receive some items back via returns, which will then be made available online – so keep an eye out!
How do I use a discount code?
To enter a discount or credit note code, copy and paste the code into ‘COUPON/VOUCHER CODE’ box during checkout and hit ‘APPLY’. Provided that your order complies with the terms of the offer, the discount will then be taken off your order total
Why isn’t my discount code working?
There are a number of reasons why your code might not be working. Check that:
- You’re logged into your customer account.
- The items in your cart meet the requirements for the promotion (i.e. they are full priced items; they total more than Rs1000).
- The code has not expired.
If you’re still having trouble, contact our Customer Care team at email@example.com and we can sort your problems ASAP
Can I use more than one promotional code on my order?
Only one of our discount codes can be used per transaction. However, if you have a credit note from a previous order, this can be used in conjunction with a promotional code.
I forgot to enter my promotional code! What can I do?
Unfortunately we cannot enter codes manually after an order has been placed. You’ll have to save it for your next order!
Can I cancel or change my order?
As our orders are dispatched quickly, we are unable to cancel or change the details in your order once it has been placed.
Why haven’t I received a shipping confirmation email?
Please allow 24 hours for shipping confirmation emails to come through, or until the next business day if ordering over a weekend.
Sometimes our emails can wind up in junk or spam folders. Try checking their first and adding us as a contact to avoid this!
You can also check that your order has gone through by logging in and viewing the ‘My Account’ section.
How long will my delivery take to arrive?
Estimated time of delivery for metro areas is 4-7 business days; if you need further information, please contact Shamrafs Customer Care at firstname.lastname@example.org
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a link that you can use to track the progress of your delivery. We will also send you email updates along the way, so you know exactly when to expect it.
What do I do if I think an item is faulty?
If you believe your item is faulty, please contact Shamrafs Customer Care at email@example.com prior to sending it back.
We cannot accept liability for an item until it is returned and has been confirmed as faulty by our garment technicians.
What defines faulty?
- Manufacturing faults.
- Goods that have been wrongly described.
- Goods that are different to the goods that you ordered.
- Goods that do not do what they are supposed to do.
- Goods that have defects that were not obvious or that we did not bring to your attention.
WHAT WILL I NEED TO DO AS AN AFFILIATE?
- Placing our ads, banners and links on your site
- Writing articles, creating written etc.
HOW MUCH YOU WILL EARN?
You can earn 10% – 20 % commission on each successful sell.
HOW DO I JOIN?
- Simply login to your account. If you don’t already have one, you can create it here– then return to our Affiliates page to complete your application
- We will take a look to make sure your website is suitable
- We will then email you to let you know about your application.
- For more information, please read our Affiliate Terms and Conditions
HOW IT WORKS?
- Register yourself as affiliate following or Sign In incase you have already registered and approved, use this link
- Check your referral link inside Affiliate URLs tab.
- Place your referral URL inside ads, banners, article or social networks.
- You must use our Creatives, We will provide it by approving your application. And you can find your Creatives inside Creatives tab inside your Affiliate Area.
HOW CAN I MONITOR MY PERFORMANCE?
You can access use your account credential into your affiliate area where you can monitor your referral links your conversion, graphs your payment status, etc.
WHAT IF THE SHOPPER RETURNS OR CANCELS?
- If the shopper or buyer returns the goods after delivering to it the commission will not be deducted.
- If the Buyer cancel their order or orders before delivering to him the commission well be deducted.
HOW YOU CAN RECEIVE YOUR FINALIZED EARNINGS?
- Our payment cycle is on monthly basis.
- You can estimate earnings as that time of month, and then at the beginning week of the following month your earnings are finalized and posted to your “Payouts” tab as unpaid inside you affiliate area page then you will be paid by using your payment method and the status will change to paid.
- You can receive your earning via Bank, Easypaisa (Mobile Account or CNIC) Mobicash (Mobile Account or CNIC)